The telecommuncations officer certificate program consists of training suitable for students in criminal justice, fire science, and other departments involved in
emergency calls for services. The program prepares students to receive, relay, and dispatch emergency calls; provide assistance to the public via telephone or in person;
and operate a variety of communications equipment. The maintenance of accurate and precise recordkeeping is also stressed throughout the program.
In order to enter the program, students must prove keyboarding proficiency at 35 wpm and pass a multi-task evaluation test which will include testing the applicant's
ability to manage stressful situations that may occur on the job.
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