Administrative Office Management

   Winter 2010 Program Outline

Start: Fall, Winter, Spring, Summer

Degrees and Certificates

• AAS - SCC

Program Website:

www.scc.spokane.edu/?bustechadminmgt

Program Description

The Administrative Office Management program prepares students to manage functions in the office environment. This program is recommended to experienced office staff as well as entry-level office workers who are looking to increase their potential for promotion. Graduates will have expert office skills and in-depth software knowledge. The program provides training in office information systems, work process and organizational performance improvement, human relations, business communications, business decision making, project management, and human resource management.

Program Goals

1. Understand the principles of human resources supervision and administration including the recruiting and hiring process, training and development, motivating the workforce, completing an appraisal, and improving productivity.
2. Organize and plan office work and exercise leadership skills that encourage successful teamwork.
3. Demonstrate organizational, planning, and project management skills.
4. Appreciate the scope of business operations and economic systems.
5. Handle multiple deadlines and priorities in an office setting.
6. Think critically and act logically to evaluate situations, solve problems, and make decisions.
7. Understand the tools used to make business decisions using quantitative data.
8. Compile and analyze data, prepare concise reports and presentations, and use information processing technology and software.
9. Compose drafts and final responses to inquiries, letters, and questionnaires.
10. Handle a variety of internal and external business forms and understand their purpose.
11. Acquire comprehensive knowledge of and ability to use Microsoft Word, Excel, Access, PowerPoint, Project, and Outlook software.
12. Operate a variety of business machines, including computer equipment, copy machines and scanners, transcribing equipment, facsimiles, printers, telephones, and calculating machines.

College credit toward degree completion may be earned by articulating from a high school business program or by completing comprehensive tests administered by the Business Technology Department.

Career Opportunities

Office and administrative managers coordinate the increasing amount of administrative work and make sure that the technology is applied and running properly. Although jobs for administrative managers are found in practically every industry, the largest number are found in organizations such as banks, wholesalers, government agencies, retail establishments, business service firms, health care facilities, schools, and insurance companies.

POTENTIAL POSITIONS INCLUDE: clerical supervisor, office manager/supervisor, senior administrative assistant, facilities manager, customer service manager.