Addressing Student Concerns

It is the belief and practice at Spokane Community College that the best way for students to solve problems is to first meet with the instructor or staff member involved and attempt to resolve the problem. This is an informal process, requiring no paperwork or forms. Students engage in this form of problem solving every day with a great deal of success. This process is detailed in the Guidelines for Addressing Student Concerns (PDF).

In some instances, resolution is not possible at this level. In these cases, after all three steps of the informal process have been followed, students may choose to initiate a more formal process of review. The Formal Process for Addressing Student Concerns is initiated only after a student has been unsuccessful in resolving the issue of concern at the informal level. If the concern warrants formal action, the student will be asked to submit the concern in writing to the appropriate administrator. The employee involved will be notified in writing within ten (10) working days that a complaint has been received, and the appropriate bargaining unit procedures for addressing such matters will be followed. Forms are available through the office of the appropriate administrator. Note: Issues involving alleged harassment do not follow this process, but must be reported directly to an administrator.

The following person has been designated to handle inquiries regarding nondiscrimination policies.