Business Technology
Customer Service Representative
A.A.S. Degree, 103 credits, 6 quarters
We offer you two special ways to earn college credit toward your certificate or degree in many of the Business Technology Department
programs. One way is the successful completion of a high school business course(s), and the second is to pass the
Microsoft Office Specialist certification exams.
You may also earn many college credits toward a certificate or degree through the successful completion of online classes. Students may complete
as many as 71 credits of the 109 credits required in the Administrative Assistant and Office Applications Specialist programs through our extensive
offering of online classes. Many of the tests for the courses are proctored; local colleges and libraries are often willing to proctor exams.
Students completing this A.A.S. degree program may articulate to Eastern Washington University to obtain a Bachelor of Arts in Business
Administration with a major in General Management.
Program Description
The Customer Service Representative program prepares students to work as customer service representatives for the telephone industry, major department stores, collection agencies, credit bureaus, airlines, travel agencies, medical
insurance agencies, public utilities, and telephone answering services.
Students who successfully complete this program are prepared to:
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use positive human relations skills to successfully deal directly with customers personally or by phone;
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understand the importance of customer service and its direct relationship to the success of a company;
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use Microsoft Office XP (Word at the expert level and PowerPoint, Access, Excel, and Outlook at the core level - see
Microsoft Office Specialist certification requirements
); and
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obtain information from the Internet, assess quality of information, and identify Internet consumer issues.